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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please refer to our Shipping section below.

Additional non-returnable items: 

- Gift cards 

- Downloadable software products 


To start a return, first please contact us at windyvalleymuskox@gmail.com. If your return is accepted, we will provide you with the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at windyvalleymuskox@gmail.com.

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 
To proceed with an exchange, please contact us to windyvalleymuskox@gmail.com and we will make sure to put aside the item you want instead. Once we get your item, assuming is in pristine condition, we will ship you back the exchange


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

 

Shipping 

To return your product, you should mail your product to:

Windy Valley Muskox
ATT: Pina Zapata
177 N Willow Springs Road
Orange, CA
92869-4534
Phone 714 343 4587

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Customer Reviews

Based on 76 reviews
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R
RL i.C.
Wow this stuff is dangerously seductive

Absolutely the most luxurious knitting (and wearing) experience. It almost feels like the piece gets *lighter* the larger it is - I cannot figure this out. I made the Rib and Braid Headband and it's a dream. Warm, comfortable, and light as a feather. Now I just have to figure out if anyone in my family is worthy of getting it as a gift!

Feeling very grateful to be able to knit with this delicious yarn.

S
Susan M.
Knitting Pure Luxury

Title: A Delightful Experience with Giovanna’s Luxury Blend Yarn and Heart Scarf Pattern

I recently ordered the Luxury Blend yarn (a mix of Qiviuk, Merino, and Silk) along with the Heart Scarf pattern from Windy Valley Muskox. Here’s my experience:

Quality of Product: The yarn is exceptional and the colour match to the website is accurate.
Seamless Ordering Process: From the moment I placed my order, everything went smoothly. The website was user-friendly, and I appreciated how quickly I received my confirmation email. It’s always a relief when the ordering process is hassle-free!
Swift Delivery: The anticipation of receiving my yarn and pattern was real! But Giovanna didn’t keep me waiting. The package arrived surprisingly quickly—I was impressed. Kudos to the efficient shipping process!
Pattern Issue Resolved Promptly: As I eagerly dove into knitting the Heart Scarf, I noticed a discrepancy in the pattern. Panic mode activated! But fear not—I reached out to Giovanna. Her responsiveness was remarkable. She got back to me promptly, and her explanation helped me understand what had happened. Turns out, I had received an older version of the pattern. Giovanna quickly provided the updated one, and I was back on track.
In summary, Windy Valley Muskox's Luxury Blend yarn is a dream to work with, and her customer service is top-notch. If you’re a fellow yarn enthusiast, I highly recommend checking out the website. Happy knitting! 🧶❤️

F
Frances M.
Love This Yarn!

I ordered a lot of musk ox yarn recently. It's luscious to look at and work with. The folks at Windy Valley are super. So...great yarn, lovely people, timely delivery. 😊

P
Pat T.
Beautiful Yarn

Love the colors and texture! While I’m knitting my cowl thinking about my next project with this product. I bought on line and Giovanna helped me with colors so happy with results.

R
Rosalind W.
So soft and warm

I feel so lucky to be able to knit with this wonderful yarn. It’s soft and a beautiful color, and I look forward to it keeping me warm this winter. Thank you for providing a great product.

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