faq

What is Qiviut?

Qiviut is the fine undercoat of the muskox. It is called qiviut (kiv-ee-ute) in the Inuit language, which is translated as “down” or “underwool”.

Qiviut is naturally a soft grayish-brown color, and is one of the warmest and most luxurious fibers in the world.

Yardage / weight of our skeins

All our yarns are lace weight, except for the Suri Alpaca which is fingering weight. They all are 1 ounce (28 grams) and the yardage is 217.41. Any yarn could be used to knit any of our patterns.

How do I wash these fibers/Skeins?

Once you finish knitting your project, please block it.

For next washes please use a mild soap and do not wring. Roll up with a towel and gently squeeze out all the water. Scrunch the garment into a small mound and shape as it dries.

What size of needles do I need?

The size of the needles/crochet and gauge really depend on the pattern. We have projects that use size US 00 all the way to size US 7, the size most common is US 5 or 3.75mm.

How many skeins do I need?

1 skein: scarf, hat, neck warmer, or fingerless gloves.
2 skeins: hat, gloves, smokering, cowls, or small shawl.
4-5 skeins: shawl or vest.
8+ skeins: shawl or sweater.

How do you gather the fiber?

Muskox shed their under-wool fiber naturally each spring, which is then hand-collected from either the tundra, bushes, or branches. We work with locals in Northern communities to gather the fiber.

We get this precious Muskox resource with a clear commitment to social and environmental responsibility.

Also, it is important to mention that we purchase the yarns directly from the source, like Vicuna from Peru, Guanaco from Argentina, Qiviut from the Arctic

Where are you located?

We don't have a brick and mortar store, but the distribution center for our products is located in Oakland, New Jersey.

Shipping and handling

Refunds: You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable. After we have received it, you will receive a full refund, less S&H.

Exchanges: You will be responsible for paying your own shipping cost for returning the item(s), and we will pay for the return shipping exchange, except on international exchanges.